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Online retailers head to bricks and mortar
Tuesday, 01 November 2011 12:24

Online retailers head to bricks and mortar Brady Gunn, who operates the Dockhub online iPod speaker dock store, says the only thing stopping many ecommerce sites from having a 'high street' presence is rent - and shop rentals are already falling, making the prospect more appealing.

"Retail landlords are facing a lack of tenants and we will start to see them drop their rents accordingly," Mr Gunn says.

"I can see a trend emerging for offline/online presence - and smart retailers are already understanding this."

The main benefit for on-line businesses has been low overheads, primarily rent savings, and lower online marketing costs.

"Bricks-and-mortar retailers complain that they are suffering at the hands of online stores, but my customers tell me they'd love to come into a store to view my goods," he says.
"I look forward to the 'Them vs. Us' syndrome coming to an end.  There is a place for both. We love the convenience of online shopping, but we still love going shopping on a Saturday!"
"Products still need to be stored. Customers prefer to try things on, see and test products in the flesh. Online stores know that. But they also know that customers love to save money.
"The tipping point will be the rents coming down. Then you will see online retailers in real life!

"Once online stores enter the retail world we will find our shopping experience changing drastically. The online world will be brought in-store with digital staff and interactive terminals. This will be both novel and cost-effective."
Mr Gunn points to Argos stores in the UK as a good example of the future. Customers shop on computer terminals at the front of the store. They can pay with a card and then take a seat while their product is brought from the warehouse area. A number is called and the product collected.
"These systems save retailers a huge amount of manpower, therefore money," Mr Gunn says.  "Fear not, retail shopaholics - your shopping experience is about to get better!"

 
     

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